Privacy Policy

Personal Information You Provide

• Contact information including name, email address, phone number, and company details when you submit contact forms
• Communication preferences and service requirements when requesting information about our solutions
• Business information shared during consultations or service discussions
• Feedback and correspondence when you communicate with our team

Information Collected Automatically

• Website usage data including pages visited, time spent on site, and navigation patterns
• Technical information such as IP address, browser type, device information, and operating system
• Cookie data and similar tracking technologies as outlined in our Cookie Policy
• Referral sources and marketing campaign effectiveness data

Legal Basis for Processing

• Consent: When you explicitly agree to data processing for marketing communications or cookies
• Legitimate Interest: For website analytics, security monitoring, and business development purposes
• Contractual Necessity: To provide requested services and fulfill business obligations
• Legal Compliance: To meet regulatory requirements and legal obligations

Data Retention Periods

• Contact form submissions and inquiries: Retained for 3 years to maintain service records
• Website analytics data: Aggregated data retained for 2 years for business insights
• Marketing communications: Until you unsubscribe or withdraw consent
• Legal and compliance records: Retained as required by applicable laws and regulations

Service Provision and Communication

• Responding to your inquiries and providing requested information about our services
• Conducting consultations and developing customized service solutions
• Managing client relationships and delivering contracted services
• Providing customer support and addressing service-related questions

Website Improvement and Analytics

• Analyzing website usage patterns to improve user experience and site functionality
• Monitoring website performance and identifying technical issues
• Understanding visitor preferences to optimize content and navigation
• Conducting A/B testing and user experience research

Marketing and Business Development

• Sending relevant information about our services and industry insights (with consent)
• Personalizing marketing communications based on your interests and preferences
• Measuring the effectiveness of marketing campaigns and content
• Developing new services and improving existing offerings based on customer feedback

Data Sharing Practices

• We do not sell or rent personal information to third parties for commercial purposes
• Service providers and vendors who assist with website operations receive limited access under strict confidentiality agreements
• Analytics platforms receive aggregated, non-personally identifiable data for insights
• Legal authorities may receive information when required by law or to protect our rights

Technical Security Measures

• Secure Socket Layer (SSL) encryption for all data transmission to protect information in transit
• Regular security updates and patches to maintain system integrity and prevent vulnerabilities
• Access controls and authentication procedures to ensure only authorized personnel handle data
• Regular security audits and monitoring to detect and respond to potential threats

Organizational Security Practices

• Employee training on data protection principles and privacy best practices
• Confidentiality agreements and access restrictions based on job responsibilities
• Data minimization practices to collect and retain only necessary information
• Regular review and update of privacy policies and security procedures

Data Breach Response

• Immediate containment and assessment procedures to minimize impact
• Notification to relevant authorities within 72 hours as required by law
• Direct communication to affected individuals when personal data is compromised
• Comprehensive investigation and implementation of additional protective measures

Access and Information Rights

• Right to Access: Request a copy of all personal data we hold about you
• Right to Information: Understand how your data is processed and for what purposes
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Know Third Parties: Information about organizations that receive your data

Control and Modification Rights

• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Limit how we use your information in specific situations
• Right to Withdraw Consent: Remove consent for processing activities at any time

Objection and Complaint Rights

• Right to Object: Oppose processing for legitimate interests or direct marketing
• Right to Complain: Lodge complaints with supervisory authorities about data handling
• Right to Judicial Remedy: Seek legal recourse for privacy violations
• Right to Compensation: Claim damages for privacy breaches under applicable law

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided above. We will respond to your request within 30 days and may require verification of your identity to ensure data security.

For complaints about data handling, you may also contact the Office of the Commissioner for Personal Data Protection in Cyprus or the relevant supervisory authority in your jurisdiction.